Over the years, some leaders in the disability services sector have realized that one of the reasons for low-quality services is due to professionals adhering to old ways of providing service. Often, these are services where systems and institutions become the focus rather than the people served, (Pitonyak, 2002). To get our minds unstuck from old assumptions, some questioning and fresh thinking is required. As Michael Kendrick, a world leader in disability services has said,

“The culture of innovation is one in which there needs to be a great deal of questioning of status quo assumptions or other apparent givens. It is through the ability to look at practices with new eyes that the much-vaunted paradigm shifts become possible.” (Kendrick, 2007a)

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